Refund Policy

Lago Cafe Refund Policy

Commitment to Satisfaction

At Lago Cafe, we take pride in offering authentic Cuban cuisine using the freshest ingredients and traditional recipes. Your satisfaction is our priority, and we strive to ensure that every meal meets our high standards.

Food Orders

Incorrect or Incomplete Orders: If you receive an order that is incorrect or incomplete, please contact us within 24 hours of receipt. We will ensure that the issue is rectified with a replacement item or a correction to your order at no additional cost.
Quality Concerns: If you are dissatisfied with the quality of your meal, please notify us within 2 hours of your meal's delivery or pickup. We will offer you the choice between a replacement or a refund.

Non-refundable Items

Gift cards, promotional items, and custom orders are non-refundable and non-exchangeable.

Refund Processing

Refunds will be processed in the same manner as the original payment was made, unless otherwise agreed upon. Credit card refunds may take up to 5-7 business days to appear on your statement.
Please provide your receipt or proof of purchase when requesting a refund.