Catering & Refund Policy

Orders must be submitted at least 72 hours before the requested event. An online request is pending until Lago Cafe confirms menu, timing, fulfillment and total price.

Requested changes are subject to availability. Final guest counts should be provided as early as possible; reductions made after ingredients are purchased may not reduce the final charge.

Contact us immediately to cancel. Cancellations made more than 72 hours before the event are eligible for a refund of amounts not already committed to special-order ingredients or third-party costs. Later cancellations may be partially or fully non-refundable based on preparation completed. Approved refunds return to the original payment method.

Delivery times are estimates and depend on location, access and conditions. The customer is responsible for safe food handling after pickup or delivery and for promptly refrigerating perishable items.